24/7 Customer Support in Website Hosting
The customer and tech support services for our website hosting plans are round-the-clock, thus you can forget all about waiting for several days in order to receive assistance. If you are not our client yet, you can give us a call, chat with a representative or send an email message. In case you already have an account, you'll be able to open a support ticket on top of the other three options for communication. You'll be able to pick the most suitable way to contact us depending on where you are or the hardware you are using. We can easily assist you for almost any hosting-related query that you may have or issue that you could encounter and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you may open a ticket, but even then the max response time will never exceed an hour.
24/7 Customer Support in Semi-dedicated Hosting
All the Linux semi-dedicated hosting packages that we offer feature 24/7 customer and technical support, therefore whatever the issue you have, you will be able to contact us and we'll give you a hand right away. The guaranteed answer time for every email or trouble ticket that you open via your Hepsia hosting Control Panel is only 1 hour; the actual reply time hardly ever exceeds 20 min. Furthermore, we have telephone support with multiple local numbers around the world as well as a live chat, so you're able to contact us and get more information about our services even if you do not have an account yet. We are able to help you with any question or an issue you may have - payment methods, plan specifications, e-mail configuration, hosting account settings, and so on. If you employ our services, you will not ever experience a scenario where you should wait for a day or two to get an issue resolved like you will have to do with a number of other companies.
24/7 Customer Support in VPS
In case you obtain a virtual private server from us, you'll be able to use several different means of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general issues, we have a couple of local telephone numbers in the USA, Great Britain and Australia along with a live chat service. If you are an existing customer and you're looking for assistance with some technical issue that requires longer time to analyze or resolve, you are able to open a support ticket from your billing account or you will be able to send an e-mail and we will take care of the issue and send you a response within the hour. The reply time is warranted 24/7, including holidays and weekends, yet for most issues it takes no more than 30 mins to receive support. The support service covers your VPS as well as all pre-installed software it features, so if you need help with third-party software, you can check the additional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Hosting
We are aware how important it is to have prompt support in general, let alone when you manage an entire server, that's why each and every dedicated server that we provide comes with 24/7 support with one-hour response time guarantee regardless of the situation. This service is totally free for all difficulties with the server or the software that was installed from our admins during the setup, which means that you'll be able to get in touch with us as many times as you wish, even during holidays. You can either open a ticket from your billing area or you can send an e-mail message, and the actual answer time for either rarely exceeds 30 minutes since we have administrators available round the clock. In case you need general information about our servers or you have any kind of billing question/issue, you can also call one of the local phone numbers we have on 3 continents or you can take advantage of our live chat service and speak with a representative online. For third-party software support, we offer a Managed Services upgrade, that you'll be able to include to your server package through the billing Control Panel.