In case you’ve purchased a web hosting plan and you’ve got certain enquiries regarding a specific feature/function, or in case you’ve come across a certain obstacle and you require help, you should be able to get in touch with the respective customer support team. All web hosts use a ticketing system regardless of whether they offer other ways of contacting them aside from it or not, due to the fact that the quickest way to fix an issue most often is to post a ticket. This model of correspondence makes the replies sent by both parties simple to track and permits the help desk staff representatives to escalate the case if, for example, an admin must get involved. Most often, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which means that you will have to use at least 2 different accounts to get in touch with the support staff and to actually manage the hosting space. Incessantly switching between the accounts can sometimes be a burden, not to mention the fact that it takes quite a lot of time for the vast majority of web hosting providers to reply to the ticket requests themselves.

Integrated Ticketing System in Website Hosting

Our website hosting include an integrated trouble ticket system, which is an essential part of our in-house developed Hepsia Control Panel. As opposed to other comparable tools, Hepsia permits you to manage everything associated with the web hosting service itself in one place – invoices, files, emails, support tickets, etc., avoiding the need to go through different admin consoles. In case you’ve got any pre-sales or technical questions or any difficulties, you can send a ticket with a few clicks of the mouse without having to log out of your hosting Control Panel. During the process, you can pick a category and our system will offer you a number of informative articles, which will give you additional information and which may help you fix any specific issue even before you actually post a ticket. We guarantee a ticket response time of no more than sixty minutes, even in case it is a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The support ticket system that we are using is built into the Hepsia hosting Control Panel, which we have created for our Linux semi-dedicated hosting packages, which means that you will not need one more platform to get in touch with our tech support team – you can do it on the spot in the event that you stumble upon a predicament. Sending a new ticket requires a couple of clicks and tracking down an older one is equally easy. Using our smart search option, you can swiftly track down any ticket that you have already opened. You can send a ticket at any given time since our customer support staff representatives are on duty 24 hours a day, 7 days a week, 365 days a year and respond in less than 1 hour, although it seldom takes this much to receive support. With the Hepsia Control Panel, you will have everything in one place and you can just forget about going through two or more platforms to resolve a simple problem.