A live chat is among the methods of communication offered by some web hosting providers as a part of their support services. Depending on the company, the chat can be used for pre-sales, billing and/or tech assistance. This method of contact is quicker as compared to a support ticket and it'll make it much more unlikely to misunderstand or misspell a word in comparison to a call with a representative. In addition, if the problem that you experience needs some time to be investigated and taken care of, you are able to do something else at the same time instead of just waiting, as you would have to do if you call. You can also use a live chat assistance service for free as long as you have world wide web accessibility even when your website hosting provider is situated in a different country and they don't have a local phone number you can call.

Live Chat Support in Website Hosting

Together with the telephone and ticket support, we provide live chat support as well. You're able to contact us every single day, including weekends and holidays, and we will give you more information about the website hosting that we supply if you are not among our customers yet, or about general and billing questions if you already have an account. Although for solely tech issues you'll have to open a trouble ticket to our technical support team, as such issues will need extra time to be taken care of, you can still get in touch with us on our live chat for some technical details. For instance, we are able to help you set up an email address in your email client or troubleshoot various problems, saving you a lot of time. Even if our phone lines are already off for the day, you can speak to a live person.

Live Chat Support in Semi-dedicated Hosting

We provide live chat support as part of our services, which means that any time you have any questions about our Linux semi-dedicated hosting packages, you can get in touch with our customer support team at any moment regardless of whether you have already purchased your account or not. Generally, the chat service is intended for pre-sales, billing and common questions and troubles, still we are able to help you with quite a few tech questions too. We can help you pick the ideal package for your websites if you do not have an account yet, we can respond to all the billing questions or concerns you may have or we can assist you with installing your new e-mail address on your computer or smart phone - all the abovementioned will be done in a timely manner because our live chat service is available all day, each and every day. No matter when you require assistance, you're able to talk with a representative and save a lot of time.