One-Hour Response Guarantee in Website Hosting
With a website hosting from our company, you can forget about waiting for hours, or even a whole day, to receive an answer to a customer support ticket or an e-mail. Irrespective of when you touch base with us, we’ll lend you a helping hand within no more than 1 hour with any pre-sales or technical questions you may have. As a matter of fact, our real response time hardly ever exceeds 20 to 30 minutes. As we’re available to you day and night, you’ll always receive support in a timely manner and we know how crucial this is in the Internet world. Soon after you contact us, we will answer your questions. If you run into any technical challenge, we’ll resolve it for you, or we will provide you with all the necessary information in case there is something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
As we recognize precisely how crucial it is to obtain well-timed assistance, we guarantee that you will never need to wait for more than one hour to obtain an answer to any trouble ticket that you send via your semi-dedicated server CP. In reality, you’ll rarely have to wait for more than twenty to thirty minutes and this is valid for any query no matter what its nature is – general, billing or technical. Furthermore, our technical and customer support team will be at your disposal 24x7, which is why even if you open a ticket during official holidays, you’ll always receive an instant response, which will contain the answer to an inquiry, the solution to a problem or the information needed to sort out an issue yourself – in case there is something that you have to do on your end. If you use our services, you will never need to spend a whole day waiting around for an answer like you would with plenty of other companies.