Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center

  • In the Online Control Panel you can find an in–depth Help section featuring various how–to articles and regularly asked questions. They are answered by our support team of capable technicians. Just type in your question and our smart platform will return the best answer.

  • Top quality support service

  • Instructional Video Clips

  • If you’d rather watch how an action is achieved or how a problem is solved, rather than just reading about it, check out our collection of step–by–step video tutorials. They address various topics and will help you quickly understand how to work with the Online Control Panel.

  • Intuitive help center

  • A One–Hour Ticket Response Guarantee

  • All our semi–dedicated servers are backed up by a 24/7 help desk service and come with a sixty–minute support ticket response guarantee. Our accomplished tech support engineers will be available to you night and day and will rectify any problem that you may possibly stumble upon within maximum sixty minutes after the client support ticket submission. In most instances, a reply will be given to you within 20 minutes.