Support Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Resolution Guarantee

  • Our team of qualified professionals will do their best to respond to your service needs within less than 1 hour. If, however, the situation you have encountered requires the assistance of our Administrators’ =Department,= we’ll send the ticket to the person in charge and will post a reply to let you know.

  • Top quality support service

  • Professional Technical Help And Support Service

  • Our customer help team will be working for you day and night to to respond to all support request tickets that you send to us. We offer client help and support for all apps that are pre–installed on your machine. These include our in–house built Online Control Panel, the chosen Operating System and the server management panel (based on the VPS type).

  • Intuitive help center

  • A Descriptive Help Section

  • In the Online Control Panel that comes free of charge in your virtual server, you can easily find an insightful Help zone, which includes all you need to know about managing your web–sites and software. We have included a range of how–to content articles and video guides that present the primary web site maintenance responsibilities in an easy–to–understand fashion.